Description:
There may be exceptional circumstances when a Service User needs to be prohibited from contacting a Practitioner or Supervisor. A Service User should be informed in writing why this is taking place an what action will be taken.
A Service User should not be blocked unless approved by a Case Operations Manager or Delivery Manager.
This page shows how to block and unblock a user
| Step | Screenshot | Description |
| 1 |  | The respective user can be blocked by clicking on the “Block” blue button that appears next to that user name on the right side of the chat window |
| 2 |  | The respective user can be blocked by clicking on the “Block” blue button that appears next to that user name on the right side of the chat window |
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